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Developer Relations Engineer [US Remote]


Last Updated: 10/05/21

Job Description

👋 Hi, I’m Spencer - Lead Developer Advocate here at Dwolla. I’m looking for a Developer Relations Engineer to join the Developer Relations team (a subset of our larger Technology team). Here is what you can expect to work on in this critical role on my team:

You will support third-party developers integrating with Dwolla’s APIs. This means you will focus on growing our developer ecosystem by creating open-source tools, SDKs and samples that make it simple and delightful to use the Dwolla platform.

The Developer Relations Engineering position is a unique hybrid role that is about 70% software engineering (building/maintaining tools, SDKs, sample code) and 30% advocacy (creating technical content such as videos, blogs, developer documentation… and interacting with the Dwolla developer community).

Our team values patience, empathy and transparency. You will have a lot of support from leadership when you communicate proactively with detailed information about any roadblocks you may encounter. And we are ruthless about protecting our time (aka - no unnecessary meetings or calls that aren’t based on having a clear outcome as to why we’re coming together).

The Dwolla Developer Relations team works closely with the engineering, marketing, sales and product teams to inspire usage of the platform and ensure developers have a first-class integration experience from start to end. You’ll work alongside a diverse team of Developer Advocates that connect with external developers to solve pain points in the Dwolla platform and enhance the developer experience by focusing on code, content and community.

Qualities of Developer Relations Engineers Who Thrive in This Role
🔥 You are a driven, self-starter type of person who isn’t afraid to dig for answers, stays up-to-date on developer trends and is always looking for ways to enhance your knowledge.
🤓 You have both a breadth and depth of experience in different programming languages and have the ability to pick up a new language quickly and run with it.
🤝 This is a client-facing role so you must have the ability to handle tricky situations with grace.
🏆 Although the nature of this work is fairly individualist, the ability to work with cross-functional teams and contribute towards team-specific initiatives is key. What’s expected of a Developer Relations Engineer at Dwolla?

    • Build and maintain developer SDKs that highlight best practices and useful techniques, including careful and thoughtful documentation and examples
    • Write and drive adoption of open-source tooling, samples applications, prototypes and code samples
    • Create technical content, tools, resources and any other materials required to clearly articulate the value of our platform to developers
    • Participate in developer discussion forums and support channels to answer technical and non-technical questions related to Dwolla products
    • Advise product engineering teams on design of external APIs
    • Investigate the experiences of developers as they use the Dwolla platform to identify pain points and improve the developer experiences from initial engagement to implementation and further stages
    • Fix API-related issues reported by developers
    • Understand customer and developer trends, document and report observations to the management team in order to better improve our products
    • Work with Product and Engineering teams on behalf of developers to improve the Dwolla platform
What are the required qualifications for this position?
    • BA in Information Systems, Computer Science (or related field), graduation from an established code school or equivalent career experience
    • Experience working with web technologies and APIs
    • Understanding of fundamental programming concepts; with experience in more than one of the following languages: Java, C#, PHP, Ruby, Python, Javascript or similar development language
    • Excellent written and verbal communication skills
What else would make you stand out for this role?
    • Experience in Developer Relations (or other customer-facing roles)
    • Experience with participating in an Agile-team environment (scrum sessions and daily stand-ups are our norm)
    • Excitement to work on a remote-first team
    • A desire to challenge and change the status quo
Why is Dwolla such a great place to work?
We believe our success is directly related to providing a positive, inclusive culture that leads to great customer experiences.

We’re a hard-working team who believes that we are never done. We value our most precious resource - the team of amazing humans that makes this all happen (currently just over 100 Dwollans on the team, and growing!).

When you join the Dwolla team, you get these great perks: ⭐ Remote-first work environment (our employees can work from anywhere in the US or from our Des Moines office) ❗❗**Please note: While we support a remote-first work environment, we are currently only able to offer employment or sponsorship to candidates who live in the United States**
⭐ Remote-first home office stipend (and paid parking for our office-loving employees)
⭐ Stock options
⭐ 401k (with 4% company match)
⭐ Unlimited Paid Time Off (with a mandatory PTO minimum of 5 days every 4 months)
⭐ 12 weeks paid parental leave
⭐ Medical, dental and vision insurance (Health plan options include a free Peloton membership)
⭐ Long-term disability insurance
⭐ Life insurance
⭐ Flexible Spending Account
⭐ Dedication to supporting mental health via paid subscription to Headspace
⭐ Casual dress

But wait… what does Dwolla actually do? Dwolla was founded in 2008 on the simple idea that moving money should be affordable, easy and fast.
Today, businesses are using Dwolla to facilitate the movement of billions of dollars with a flexible, reliable and easy-to-use payments platform.

Our vision is a world that can move money simply and securely.

Dwolla is one of the fastest growing technology companies in the Midwest and has been recognized nationally by Fast Company as one of the ‘world’s most innovative companies’ and Inc 5000s Fastest-Growing Private Companies in America.

Joining the Dwolla team means you will be entering a unique, open, inclusive and fast-paced working environment.

Some Fine Print At Dwolla, we value diversity and hold the core belief that the best teams are built by the inclusion of diverse ideas, experiences, and people.

If you require a reasonable accommodation or assistance for any part of the interview and employment process, please contact Katie Spellman (Talent Recruiter) at [Register to View] and let us know the nature of your request.

If offered this position, you will be asked to complete an employment and credit verification authorization form (which allows us to run a background check) as part of our employment process.

Company Details

Des Moines, Iowa, United States
Dwolla is one of the fastest growing technology companies in the Midwest and has been recognized nationally by Fast Company as one of the ‘world’s most innovative companies’ and Inc 5000s Fastest-Growing Private Companies in America. Joining the Dwolla team means you will be entering a unique, open and fast-paced working environment.We believe our success is directly re...