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HelpDesk Manager/Technician

$65,000 – $80,000 yearly


Last Updated: 10/11/21

Job Description

Hornet is seeking a full time, New York based HelpDesk Manager/Technician.

The ideal candidate is a technically proficient and proactive individual who is committed to providing positive and efficient technical assistance to our wide range of artists, directors, and staff. A successful candidate will be able manage, prioritize and resolve HelpDesk tickets to ensure smooth daily studio operations while keeping collaboration paramount. This individual understands that the success of any creative environment requires an openness to new ideas, tools and ways of working, and will bring a passion for the creative process to our growing studio.

The HelpDesk Manager/Technician will partner with our Production Supervisor + Senior SysAdmin to bridge daily production needs with studio resources, while also anticipating and planning for future needs. As such, the HelpDesk Manager/Technician will be responsible for organizing + tracking our current IT resources, while following industry trends in order to provide up-to-date support and rollout assistance for new tools.

Responsibilities include but are not limited to:
-HelpDesk ticket management
-IT resource management + allocations - ie: software/plugin licenses and workstations
-IT resource planning - purchases, rentals and renewals
-Server archiving and data management
-IT on-boarding for freelance artists and new hires
-Managing existing vendor relationships, negotiations and new vendor research
-Workstation troubleshooting, maintenance and upgrades
-Remote workflow setups + troubleshooting
-Occasional after-hours support for productions on deadline

-Bachelor degree, with a technical major such as engineering or computer science
-1-3 years HelpDesk/IT support experience
-Windows Server & OS X experience required
-Experience supporting and maintaining software including Adobe Creative Suite, Maya, Nuke, Deadline, Harmony and Houdini
-Proficienct with cloud-based tools such as GSuite, Dropbox and AWS
-Proficient with remote software solutions such as Teradici
-Experience with Python, Mel, C++ and Java a plus
-High-level of organization and time management skills
-Commitment to providing positive and efficient technical assistance
-Proactive, self-motivated, solutions-oriented and collaborative
-Passionate about contributing to the day to day success of our productions
-Pleasant demeanor in fast-paced environment

Regarding COVID-19:
For our immediate needs, this position will be remote. In the long term, this would be an in office position, primarily out of our Manhattan Studio, but the candidate should be flexible to travel between Manhattan and our Ridgewood Studio location from time to time.

Additional Notes:
-Company Benefits Include: 401K, Medical, Dental, Paid Vacation, Gym Reimbursement and MTA Program

-Our hiring process is done through Meet and Greets with our team to determine if it's a fit. We are not planning to put candidates through any sort of on the spot testing or skill assessments during these Meet and Greets.

-Please go to "INFO" on our company site to see Careers and Opportunities and to apply through our Google Form


Company Details

New York, New York, United States
Hornet is a multidisciplinary animation production studio with two decades of experience producing award-winning work.Our work is shaped by a thoughtfully curated roster of directors whose authorship styles are as eclectic and unique as they are effective at connecting with an audience. We take a savvy development approach to building on the unique voice of our directors to transform the seeds of...