Tech Matters is seeking a backend-focused engineer for the Aselo platform for child helplines. As an engineer on this small and scrappy team, you will have an essential role in scaling Aselo to meet the needs of child helplines securely and reliably and achieving our goal of helping 100 million kids by 2025.
Aselo is an early-stage and rapidly growing social built in partnership with Child Helpline International and its over 160 helpline members in nearly 140 countries. We operate an open source, cloud-based contact center platform built to give these crisis helplines the same technology power enjoyed by big corporate call centers.
The need is great: these child helplines receive over 30 million calls annually yet many can only answer one-third of the calls they receive. 94% of their communications are still voice calls, while the vast majority of children are far more comfortable with text. During the pandemic, volumes have increased by 50% or more in many countries, increasing the urgency for upgraded technology. Aselo is now the production system for two national helplines in Africa with many more around the world signing up.
This role is for you if you:
- Want to help shape a product from the beginning.
- Like working with a multi-disciplinary team.
- Are willing to dive in and learn new skills when needed.
- Enjoy finding creative solutions when resources are tight.
- Are comfortable taking on ownership and responsibility.
- Are inspired by social impact and believe in the mission of Tech Matters.
In this role you will:
- Above all, contribute to the mission of Aselo where most needed using strong engineering practices, a willingness to figure out new challenges, and a desire to make an impact.
- Design and implement new features, especially with a backend and infrastructure focus, with high standards of reliability, security, and maintainability.
- Build automated infrastructure using Terraform and other tools to enable us to set up and maintain new helpline instances quickly and safely.
- Enhance the reliability of the Aselo product by implementing improved monitoring, testing, and alerting strategies.
- Design for and champion best practices in security, privacy, and data protection.
- Exemplify and champion good engineering process and good planning, scoping and estimation: writing great designs, clearly laying out project plans, and following up with good documentation and maintenance planning.
- Work closely with fellow engineers, product managers, and UX designers to understand and translate user requirements to code.
- At least three years of professional software development experience.
- Experience producing a whole system design and implementation including scale, monitoring, redundancy, APIs, security, documentation, and an on-call playbook.
- Experience setting up cloud infrastructure including alerting, monitoring, use of Terraform, and a proficiency with AWS tools.
- Ability to turn a loosely defined customer goal into a working product.
- Familiarity with 24/7 operational systems. Experience being in an on-call rotation and handling production issues.
- Ability to write clearly and a value of doing so.
- Skill in reviewing designs and code created by others and providing useful feedback, including possible reliability and maintainability risks.
- An interest in doing social impact work, shown by some amount of previous volunteer or work experience.
We’d be particularly delighted to hire someone who:
- Has specific experience with NodeJS.
- Has experience with telecom technologies such as SIP routing.
- Can speak, read, and write other human languages in addition to English.
We don’t require:
- Any particular credentials, whether educational, experiential, or title-related.
- Prior remote work experience.
The position is entirely remote, though you can expect occasional travel for in-person team events or customer visits. Working from any location is fine so long as your workday can overlap with 8-11am Pacific Time.
You should apply
Our users come from all kinds of communities, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization stronger in delivering social impact. We encourage members of traditionally underrepresented communities to apply, including people of color, LGBTQ people, and people with disabilities.